Hotels are amongst the most visible and important aspects of a country's infrastructure. Hotel industry is a closely linked one to the tourism industry. A number of factors like promotion of tourism and rapid industrial progress have given a boost to hoteliering. The recent liberalisation of trade and opening up of economy will further lead to revolutionary growth in this sector.
With increasing globalisation, career opportunities in this field are not only limited within the country but there are chains of hotels which operate internationally providing scope of a career abroad. It is a glamorous profession which has a bright future. With the growth of hotel industry propelled by foreign and domestic tourism and business travel, the demand for well trained quality personnel too has grown impressively.
The diversity of experience in hotel management is greater than in any other profession. Hotel industry involves combination of various skills like management, food and beverage service, housekeeping, front office operation, sales and marketing, accounting. Today, the rise in corporate activity (leading to greater number of business trips) as well as the wish to travel on holiday has made the hotel industry a very competitive one.
Lots of lucrative and interesting openings are there for hotel management graduates in various fields like:
There are several departments within the hotel each requiring qualified professionals. The main departments in a hotel are
Administration and Management
This department is responsible for overall management of the hotel's activities. A 24-hour round-the-clock job, responsibilities of this department include
Job titles include Hotel Manager, Assistant Manager and Management Trainee.
Responsibilities of this department include
Job titles include Food and Beverage Manager, Assistant Manager, Restaurant Manager, Banquet Manager, Executive Chef (Chef de Cuisine), Sous Chef, Chef de Partis, Pantry Supervisor, Stewards, Cooks and Helpers.
The front office is responsible for
Job titles in this department include Receptionist, Information Officer, Reservation Personnel, Telephone Operator, Front Office Manager, Lobby and Reservation Manager and Trainees.
The responsibility of this department is to ensure that the entire hotel (ie. rooms, lobby, restaurant, dining hall etc) is maintained impeccably.
Job titles include Executive Housekeeper, Assistant Housekeeper, Housekeeping Executive, Matron and Interior Decorator.
This department handles the finances of the hotel.
Job titles in this department include Chief Accountant (usually CAs are hired for this post), Accountant, Auditor, Cashier and Accounting Clerks.
Sales and Marketing
Hotels organise special events like theme parties, food festivals and business meetings. The sales and marketing division promotes and advertises such events. They are also in charge of PR for the hotel.
Job titles include Sales/ Marketing Executive, Public Relations Officer and Recreation/Leisure Personnel
At any point of time, a large amount of equipment is bought, maintained and repaired in a hotel. The responsibility for purchase and maintenance lies with the engineering department.
Job titles include Chief Engineer, Junior Engineer and Trainees.
Training of fresh recruits and in-service personnel is the primary function of the personnel department.
Job titles include HRD Officer, Trainer, Personnel Manager and Trainees.
As the nomenclature suggests, this department does research on trends in the hotel industry, ascertains its profitability, business growth and future prospec
Job titles include Investment Analyst, Finance Officer and Market Researcher.
To be a part of the hospitality industry, one must possess the following personal attributes
Excellent interpersonal skills